Our operations sit within working farms and grazing country. Being a good neighbour is not a public-relations position for Novus — it is a condition of holding our licence to operate, and it is written into how we plan, access and rehabilitate every site.
Every activity we undertake on private land is covered by a negotiated agreement made under Queensland's land access framework. We give proper notice, we agree the terms before a vehicle enters a paddock, and we are mindful of the impacts our operations have on your land and your business.
Landholders are entitled to independent legal and agronomic advice when negotiating with us, and we encourage them to take it.
Written notice ahead of entry, a named contact you can reach, and planning conversations early enough that your operation can be worked around — not after the fact.
A written agreement covering access, activity and impact — negotiated in good faith, honoured in full, and reviewed when the work changes.
Wash-down protocols, weed and pest controls, gates left as found, speed limits on property tracks and a standing obligation to protect stock and fences.
Disturbed ground returned to agreed condition. Where we take on legacy sites, plugging and abandonment obligations are assumed and completed to regulator standards.
If our activity has affected your property, your stock, your water or your peace and quiet, tell us. Concerns are logged, acknowledged and given a named owner inside the company.
Call your site contact or email the office. Acknowledged within two business days.
An owner is assigned, the facts are established on the ground, and you are kept informed.
Remediation or a change to how we work — agreed with you and closed out in writing.
You retain every right available under Queensland land access law, including independent mediation. Serious misconduct can be reported anonymously through our independent whistleblower service.